FAQ

We are happy that you wish to become a Member!
You can join the Fazzaz Community by clicking on « Free registration » on the homepage, filling out all the mandatory fields on the registration form and attaching a genuine, up-to-date, high-quality photo of yourself..

Registering to become a Fazzaz Member is free! I'm registering!

Fazzaz does not require any fixed or recurring payment from any of its Members. You decide whether to join our Community of car enthusiasts, leave and come back at your will. It's up to you!

The most enjoyable and rewarding way to fully experience your automotive Passion is to share it with like-minded friends. Fazzaz gives its Members the opportunity to identify and make contact with other Members who share the same Passion in a secure way.

In order to create and maintain a safe and trustworthy environment, Fazzaz requires its Members to strictly adhere to a code of conduct. Those who contravene this code of conduct have no place in the Fazzaz Community. To learn more about our Code of Conduct, please read our Terms and Conditions.

We would be delighted to welcome your friends into our Fazzaz Community!
When you register, we will provide you with a sponsorship code by e-mail, which you will also find in the ‘My Profile' section of your account.
Share this code with your enthusiast friends and tell them to mention it on their registration form, and for every friend who becomes a new Member of the Fazzaz Community via your invitation, you will receive 3 contact requests on your account for free.
This reward is for you only and cannot be transferred or reimbursed.
Go to the Sponsorship page to find the corresponding information.

A Member may, at any time and without reason, terminate his/her registration by writing to contact@fazzaz.com and requesting the closure of his/her account. Such a request does not, under any circumstances, give Members the right to a refund of any balance of contact requests present on the Member's account.

In order to be able to correspond, establish a professional relationship, perform any activity, travel etc. with one or several other Members, you will need to upload at least one recent picture of yourself which displays a true likeness. Examples are provided on the registration form. You can then add secondary photos or edit your main photo by going to the ‘Photos & ID' section of your account. The maximum number of photos is set to four per Profile. We are demanding when it comes to the quality of our Members' photos and we reserve the right to remove any photograph not in keeping with the Fazzaz spirit without having to provide an explanation. Group photos are not accepted.

Uploaded pictures should not exceed 2Mb and only .jpg format pictures are accepted.

At Fazzaz, we strive to ensure optimal verification of the identities of our car enthusiast Members through our verification process. Give preferential treatment to Members with the "Verified Member" badge!

In order to build a genuine and trustworthy Fazzaz Community, Members wishing to correspond, establish a professional relationship, perform any activity or travel etc. with one or several other Members must download (upload?) at least one photo of themselves to their Profile. This photo will be used to validate the authenticity of a Member's Profile through our validation process. Users who do not comply with this requirement may not become Members or contact other Members.

At Fazzaz, we strive to ensure optimal verification of the identities of our car enthusiast Members through our verification process. Give preferential treatment to Members with the "Verified Member" badge!
You can perform a detailed search and select “yes” on the “Verified Member” search filter.

A “Verified Member” is a Member whose identity has been manually validated by our security team. You can then be sure of the authenticity of this car enthusiast's Profile.

The request to obtain the “Verified Member” badge remains optional. However, we strongly encourage our Members to do it, our goal being to build a genuine and trustworthy Community with friends who share the same automotive Passion.
After completing all the information requested on the registration form a Fazzaz Member who wishes to obtain a “Verified Member” badge must upload in the “Photos & ID” section of his/her account a valid identification document with a photograph, such as a passport, a national identity card, a driver's license, or any other official document. Student cards are not accepted.
Then, our security team will manually carry out the usual checks.Once these checks have been completed, the well-deserved “Verified Member” badge will be placed on the Member's profile. Please be aware that this process is done manually as we want to guarantee our Members optimum security. A second identification document might also randomly be requested in order to reinforce our security approach.

Fazzaz can take up to 72 hours to verify a Member's identity. During this time, you will have access to all Site functions and will be able to contact other Members. Your profile will remain visible to all.

If you have not been able to upload your ID, please contact us and we will review your case individually as soon as possible.

If you have valid reasons to report a Member, please click here. We thank you for helping us to build a safe and trustworthy Community!

First, you must become a Member yourself and then you can send a contact request to any Member of your choice by clicking on the “Get in touch” button at the bottom of each Profile. Contact requests have a fee (see the “Payments” section below). If the Member accepts your Contact Request, you will be able to initiate the conversation via your “Messages” section, which you will have access to once logged into your Fazzaz account.

Once a Member has sent you a Contact Request, you will be notified by a message sent to your personal mailbox. The Contact Request will also appear in the Messages section (then choose “Notifications”). When you log in to fazzaz.com, you will have a choice between the Accept and the Decline button in each case. If you agree, the requesting Member will be notified and either party may initiate the conversation.

Once sent, a Contact Request cannot be canceled. At Fazzaz, we think that the first impression is often the right one! If you don't receive an answer from the contacted Member within eight days, the request becomes obsolete.

We perfectly understand that people can change their minds. If you regret your rejection, you can send a new Contact Request yourself and hope that the Member who first tried to contact you will still be interested.

A contact request costs €0.99.

We allow Members up to 8 days to approve or decline a pending Contact Request. If the Member you sent the Request to does not take any action, this Request will expire in 8 days. We suggest that our Members be as responsive as possible in order to make the most of their experience on Fazzaz and avoid regret!

If your Contact Request is declined or has not been answered after eight days, Fazzaz will reimburse your account instantly and in full …

No, the list of Members with whom you have been/are currently in contact is private and you are the only person who can access it.

All the content we offer you on fazzaz.com is free. Please note that there is also no limit to the number of Profiles you can visit for free.

A micro-payment only becomes due when you send a Contact Request to another Member. Pay as you go! If your Contact Request is declined or has not been answered within eight days, Fazzaz will reimburse your account instantly and in full.

You can make your payments by credit card (MasterCard, Visa) or via PayPal.

Fazzaz uses Monetico Payment, an encrypted payment solution used by the Banque Européenne du Crédit Mutuel. It complies with the highest safety standards. It is a PCI DSS and 3D-Secure compliant module.

We are very sorry to hear that things did not work out as expected. We advise you to double check the credit card details or that there is a sufficient balance on your PayPal account. If the payment still fails to go through, contac us and we will get in touch with you as soon as possible. We promise we will do our best to sort it out!

The content of your Profile will be indexed by search engines. Therefore, Fazzaz gives all web users the opportunity to discover your Profile. However, to make contact with you, a User must first become a Fazzaz Member..

No, Members cannot see who has visited their Profile. Members are only notified once another Member has sent a Contact Request or message.

You cannot prevent Members from seeing your Profile.

Simply by clicking the “Add to Favorites” button at the bottom of the Member Profiles.

Yes, whether you are a Fazzaz Member or an ordinary User, if you think a Member Profile might be of interest to one of your car enthusiast friends (Member or Non-Member), do not hesitate to share it. Simply click on the “Share with a friend” button at the bottom of each Profile. If you are a Fazzaz Member and the person with whom you wish to share a Profile is not yet a Fazzaz Member but wishes to become one, you will be given 3 free contact requests. Log in to your account before sharing the Profile to make sure you don't miss out. Your sponsor code will then automatically be forwarded to the recipient who must mention it on his/her formulaire d'inscription.

Even though we take every possible measure to prevent identity theft through our verification process, someone could still try to pretend to be someone else. If you witness such identity theft, report it here. We thank you for helping us to build a secure and trustworthy Community!

If you feel that a Member is breaching our Code of Conduct, please report it here. Again, thank you for helping us to build a safe and trustworthy Community!

No, fazzaz.com doesn't use cookies.

Although Fazzaz does not use cookies, it may be the case that, within the framework of a partnership, say, third-party sites might place some. To prevent new cookies being installed in your browser and to delete existing cookies, follow the instructions according to the browser you are using:

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